Privacy policy

1.  General:
The Company declares to perform automated processing of all personal data communicated.

The fact of communicating personal data to us implies acceptance on your part of their automated processing.

Your Personal Data will be collected, processed and/or transferred, including countries outside the European Union, in order to provide you with information or services. The Company will only use your personal data for this purpose. We will therefore refrain from selling, renting or exchanging to third parties any information concerning you without having obtained your express consent beforehand, except in the exceptional case where the Company is legally required to do so.

The collection, processing and transfer of personal data that you communicate to us (the "Personal Data") are carried out in accordance with law n ° 78-17 of January 6, 1978 as modified by the law of August 6, 2004 and the law of June 20, 2018, as well as the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”, relating to data processing, files and freedoms.

2. Data Security:
The security of Personal Data stored by the Company is subject to a specific policy and measures. The information you provide to us is stored and/or transferred securely in accordance with the Company's security policy (To view the security policy, click here).

The Company is likely to collect personal data directly through the use of its website, by telephone, by mail or through its approved or accredited agents when requesting a brochure, making a reservation, sign up for a game contest, promotion or newsletter, when responding to a survey or questionnaire or any request for information.

The information likely to be collected concerns in particular:
- Your marital status (civility, surname, first name, date of birth and place of birth)
- Your contact details (address, e-mail address, telephone and fax numbers)
- Your delivery and/or billing address, (if applicable
- Your passport number and nationality
- Your shortcuts on the Air Moana websites
- The history of reservations and purchases you have made, the pages of the site you have visited and the type of browser you are using
- Your travel preferences (special meals, medical assistance and any other service provided by the Company)
- The content of your correspondence by any medium whatsoever.

Some of this Personal Data may be collected and stored temporarily and directly by cookies when you use the Air Moana websites.

1. General:
Personal Data is processed and/or transferred in order to provide you with information or services.

2. Use of Personal Data for purposes other than marketing:
If you make a reservation with the Company, the Personal Data that you have transmitted to us will be used to respond to your transport request, the provision of specific services or services in connection with the transport service, and to facilitate administrative formalities.

This Personal Data will be used for the following purposes: accounting, invoicing and auditing, verification and selection of credit cards or other payment cards, prevention of non-payment, fight against payment card fraud or identity theft, prevention of flight safety and security, immigration and customs control, security, administrative and legal reasons, statistical analysis, customer surveys, customer relations and, for example, to help us in future transactions in order to identify your needs.

The Company also uses the Personal Data that you communicate for administrative purposes and for any other purpose clearly indicated on the input forms or when requesting by mail or telephone according to the terms and conditions of this document.

3. Use for marketing purposes:
The Company is regularly led to carry out satisfaction studies and customer studies. Unless the customer objects when collected, the Personal Data will be used for surveys conducted by or on behalf of the Company and will be carried out in accordance with Law No. 78-17 of January 6, 1978 as amended by the law of August 6, 2004 and the law of June 20, 2018, as well as the General Data Protection Regulation (EU Regulation 2016/679) or "RGPD", relating to data processing, files and freedoms.

Unless the customer objects when collected, the Company will also use the Personal Data for the purpose of carrying out statistical studies and research centered on sales and marketing, monitoring the pages consulted on the Air Moana websites and the diagram navigation of visitors on said sites, monitoring and targeting of marketing campaigns and e-mails of a marketing nature.

If you agree, the Company will allow you to receive information about prices, special offers and other information from the Company. Unless the passenger objects when collected, the Company may use all the data mentioned in paragraph 2 above to provide you with information that may be of interest to you.

Unless the passenger expresses opposition during data collection, direct marketing messages may be sent to him by third parties.

1.  Transfer of Personal Data as part of your trip:

The Company may disclose some of your Personal Data to third parties, particularly travel agencies, its authorized or accredited agents, service providers and, where applicable, air carriers if the trip you have purchased is codeshared with another carrier.

2. Transfer of Personal Data to authorities:
In accordance with article L.232-7 of the internal security code, we inform you that air carriers may be required to transmit the reservation, registration and boarding data of their passengers (API/PNR) to the French administration, according to the processing methods and for the purposes set out in Decree No. 2014-1095 of September 26, 2014 amended by Decree 2018/714 of August 3, 2018.

The Personal Data communicated is necessary for the realization of your trip. Any information held by the Company concerning you or those relating to your trip may be communicated to the authorities of any country located on your route, if required by such law.

3. Transfer of Personal Data to service providers outside the European Union:
The Company transfers some of your Personal Data to third parties, service providers outside the European Union under the conditions provided for by Law No. 78-17 of January 6, 1978 as amended by the Law of August 6, 2004 and the law of June 20, 2018, as well as the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR", relating to data processing, files and freedoms.

1. Exercise of the right of rectification and opposition:
In accordance with Law No. 78-17 of January 6, 1978 as amended by the Law of August 6, 2004 and the Law of June 20, 2018, as well as the General Data Protection Regulations (EU Regulation 2016/679) or "GDPR », relating to data processing, files and freedoms, you have a right of access, rectification and opposition to information concerning you.

When permitted by law, you can exercise your right of rectification or opposition by providing us with your full name, address and other contact details in writing at the following address:
- By e-mail: [email protected]
- By return of form: each e-mail sent for direct marketing purposes has a link allowing you to unsubscribe or modify the personal data concerning you.
- By regular mail:
Natireva
Direction des Systèmes d’Information
1 rue du Commandant Jean Gilbert
BP 40773 Fare Tony
98713 Papeete – Tahiti
French Polynesia

2. Consequences of exercising the right of opposition:
The collection of certain Personal Data is essential to allow the reservation and establish the transport contract. You can exercise your right to object to the collection and processing of Personal Data, but this may result in the cancellation of the trip or the impossibility of accessing certain specific additional services requested (special assistance, etc.).

It is also recalled that, in accordance with applicable laws and regulations, the absence of communication of certain Personal Data or the inaccuracy of certain Personal Data may lead to a decision to refuse boarding or entry into a foreign territory, and this, without the liability of the Company being engaged.

The Company also collects information (not likely to identify you personally) through the passive use of “cookies”.

“Cookies” are text files placed on your computer to identify your internet browser and track the activities of your computer on our site (pages viewed, IP address of your computer, etc.). They can only be read by the server that provided them.

Thus, we may use cookies to compile statistics on your use of our site and thus allow, for example, the improvement of our online offer.

Although most browsers accept cookies by default, you can reset your system to receive a notification for each new cookie or reject all cookies systematically. Most browsers provide instructions for this purpose.

There is no risk in accepting cookies from the Company. If you reject them, certain offers, features or resources on our site may not work perfectly and you may not be able to take full advantage of its possibilities.

The laws of certain countries are likely to impose restrictions on the conditions for exercising the right to collection, processing and/or transfer by the Company. To comply with these laws, the Company shall be entitled to immediately apply the new legal instructions and modify this document, without notice or compensation.

Due to local laws and regulations, the Company may not be able to provide some of its services in certain countries or to certain people. The Company cannot be held responsible when it complies with said local laws.